277db Privacy Policy
Your personal information is very important to us. This policy explains how 277db collects, uses, and protects your data.
1. Introduction
277db (referred to hereinafter as "we", "our", or "the platform") is an online casino and betting service platform. We place the highest importance on the privacy of our users. This Privacy Policy informs you fully and transparently about what information we collect, how we use it, and how your personal information is kept secure.
By using the 277db website and services, you will be considered to have given your consent to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
This policy is written in Bengali and applies to users in Bangladesh. Please read this policy carefully before registering, logging in, or using any service on the 277db platform.
2. What Information We Collect
277db collects various types of information in order to provide its services. This information can be divided into two main categories:
2.1 Information You Provide Directly
When you create an account on 277db, carry out transactions, or contact us, you provide the following information yourself:
- Name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket) — for transactions only
- Residential address
- Any information or messages provided in support chat
2.2 Automatically Collected Information
When you browse our website, certain technical information may be collected automatically:
- IP address and device type
- Browser information and operating system
- Logs of your activity on the website (which pages you visited, how long you stayed)
- Cookies and similar tracking technologies (details below)
- Referral source (how you arrived at our site)
3. Purpose of Using Your Information
277db uses your information only for specific and legitimate purposes. We never use your information in an unnecessary or unethical manner.
3.1 Service Delivery and Management
- Creating and managing your account
- Processing deposits and withdrawals
- Managing and tracking gaming activity
- Providing bonuses and promotional benefits
- Calculating VIP rewards and cashback
3.2 Security and Fraud Prevention
- Preventing unauthorized access to accounts
- Detecting suspicious transactions or activity
- Running verification processes to prevent fraud and money laundering
- Confirming that users are aged 21 or over
3.3 Customer Service and Communication
- Resolving your questions and complaints
- Sending important account-related notifications
- Providing 24/7 live chat support service
- Informing you of changes to terms of service or policies
3.4 Service Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Planning new games and features
4. Sharing Information with Third Parties
277db never sells your personal information to third parties for commercial purposes. However, certain information may be shared with third parties in the following limited circumstances:
4.1 Payment Processors
To complete transactions, we work with payment services such as bKash, Nagad, Rocket, and bank transfers. Your financial information is shared with the relevant institution solely for processing these transactions. These third-party institutions operate under their own privacy policies.
4.2 Technology Partners
Our game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, and others) may receive limited operational data for the purpose of running specific game services.
4.3 Legal Obligations
277db may be required to disclose necessary information as part of a court order, a lawful request from a government authority, or a legal process. In such cases, we will provide only the minimum information required.
4.4 Asset Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred as part of the assets involved. We will notify you in advance in such cases.
5. Cookies and Tracking Technologies
277db uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They include maintaining login sessions, performing security checks, and saving your preferred language and settings. Without these cookies, the website will not work properly.
5.2 Functional Cookies
These cookies remember your previous preferences and settings so you do not have to set everything up again on your next visit.
5.3 Analytical Cookies
We use analytical cookies to collect anonymous statistics. Through these, we can understand how users interact with our site and which pages are most popular, which helps us improve our services.
5.4 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies may disrupt some important features of the website.
6. Data Security Measures
277db takes industry-standard technical and organizational measures to keep your personal information secure.
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. This ensures that your sensitive information cannot be read by third parties.
Access Control
Only authorized staff can access users' personal information. A strict authentication process is followed for every access.
Secure Storage
Your data is stored on secure, encrypted servers. Sensitive information including passwords is kept in hashed form — no one can read it directly.
Regular Audits
Our system security is tested regularly, and immediate action is taken if any vulnerability is identified.
However, no method of transmitting information over the internet or storing it electronically is 100% secure. 277db follows industry best practices, but we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to log out after use.
7. Data Retention Period
277db retains your personal information only for as long as necessary. Retention periods may vary depending on the type of information:
- Account Information: For as long as the account is active and until applicable legal requirements are met after the account is closed.
- Transaction Records: For the period required by financial regulations.
- Cookies and Session Data: Generally deleted automatically after the session ends or after a set period.
- Support Chat Logs: Until the need for resolving the issue has ended.
Once the set period has expired, we securely delete your information or irreversibly anonymize it.
8. Your Rights and Choices
Every user registered with 277db has the following rights regarding their personal information:
8.1 Right to Access
You may request a copy of the information we hold about you at any time. We are obligated to respond to this request within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you can contact us to have it corrected. Some information can also be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations or active disputes may not be possible to delete immediately.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
8.5 Opt Out of Marketing
You can stop receiving our promotional emails or messages at any time. To exercise this right, please contact our support team.
To exercise these rights or for any privacy-related questions, please contact us.
9. Protection of Minors
277db's services are intended solely for adults (aged 21 and over). We never knowingly collect personal information from minors.
We apply an age verification process during registration. If we learn that a minor has used our services, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us.
10. Policy Changes and Updates
277db may revise this Privacy Policy from time to time. The policy may be updated based on changes to services, technological developments, or legal requirements.
If there are any significant changes, we will publish a notice on the website and inform you via your registered email. If you continue to use our services after any changes, you will be considered to have consented to the updated policy.
The date of each revision will be noted at the top of the page as "Last Updated". We recommend that you visit this page regularly.
11. Third-Party Services
Our services may be connected to third-party payment gateways and game providers. These third-party organizations have their own privacy policies and operate independently.
277db is not responsible for the privacy practices of these third parties. We recommend that you also read the privacy policy of the relevant third party. We do confirm, however, that our partner organizations follow industry-standard security practices.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us through the following:
We will try to respond to your privacy-related requests within a reasonable time. For complex requests, we may need a little more time, but we will keep you informed about the process.
277db respects your privacy and is committed to protecting your information. Thank you for using our services.